A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
Cancellations made with less than 48 hours’ notice will incur a fee of 50% of the session cost.
Cancellations made with less than 24 hours’ notice, or failure to attend without prior notification (“no-show”), will be charged the full session fee.
Pre-Paid Discounted Packages:
Sessions purchased as part of a discounted pre-paid package are non-refundable.
Package sessions cannot be cancelled, and any missed or late-cancelled sessions will be counted as used.
Package sessions are intended to be used regularly, in line with the agreed therapeutic plan.
Rescheduling is possible with 48 hours’ notice, subject to therapist availability.
If rescheduling is not possible due to availability, the session may be forfeited.
2. Payment Terms
All invoices must be settled before the appointment to secure the booking. Bookings are not confirmed until payment is received, and unpaid slots may be released without notice.
Block bookings must be paid in full at the time of purchase in order to qualify for discounted rates.
Invoices that remain unpaid after 7 days may incur a £10 administrative fee.
Payments can be made via bank transfer or Stripe. Bank details are provided on the invoice.
3. Refunds & Rescheduling
Refunds are not offered for any sessions or block bookings.
Sessions may be rescheduled with a minimum of 48 hours’ notice, subject to therapist availability.
For pre-paid block bookings:
Sessions are non-refundable.
Missed sessions, late cancellations, or no-shows will be counted as used.
Rescheduling requests will be accommodated where possible, but this cannot be guaranteed due to diary availability.
If rescheduling is not possible, the session will be forfeited.
4. Travel Costs
Home visits or community-based sessions may incur an additional travel fee of £0.55 per mile, calculated from the therapist’s base location.
For longer-distance travel, a time-based travel charge may also apply.
All travel-related fees will be confirmed during the booking process.
5. Client Responsibilities
Clients are expected to attend appointments on time. Late arrivals may result in a shorter session, with the full fee still applicable.
Clients (or their guardian/next of kin, where appropriate) must disclose any relevant medical conditions or changes in health status that may impact therapy.
Clients are expected to engage actively in therapy and complete agreed actions between sessions where appropriate.
Repeated cancellations, missed sessions, or lack of engagement may result in discharge, as consistent attendance is essential for therapeutic progress.
6. Confidentiality & Data Protection
All personal information and client records are kept confidential and handled in accordance with UK GDPR and relevant data protection legislation.
Information will only be shared with other professionals or services with the client’s explicit consent, except where disclosure is required by law or necessary to prevent a serious risk of harm.
Client records are stored securely and retained for the legally required period before being confidentially destroyed.
7. Therapy Outcomes
Therapy outcomes vary between individuals and therefore cannot be guaranteed. The therapist will use evidence-based approaches to support clients in working toward their goals.
Clients are encouraged to engage in any recommended exercises, strategies, or activities between sessions, as this significantly contributes to therapeutic progress.
Therapy goals and progress will be reviewed regularly, providing an opportunity to discuss any questions, concerns, or adjustments needed.
8. Changes in Medical Conditions
Clients (or their legal guardian, where applicable) must inform the therapist of any changes in medical condition, medication, or treatment that may impact therapy. This ensures that sessions remain safe and appropriate.
On being notified of a medical change, the therapist will review and adjust the therapy plan as needed.
In some circumstances, the therapist may request written medical clearance before continuing or modifying therapy sessions to ensure clinical safety.
Agreement to Terms
By booking a session or purchasing a block package, you confirm that you have read and agreed to these Terms & Conditions.
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